Last Updated: September 29, 2025
Welcome to KunharIndia.com. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our platform, purchasing our products, or using any of our services, you agree to be bound by these terms.
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using this website's particular services, you shall be subject to any posted guidelines or rules applicable to such services.
2. Company Information
Company Name: Kunhar India
Business Type: Ceramic Products Manufacturing & E-commerce
Website: www.kunharindia.com
Email: info@kunharindia.com
Phone: +91-XXXXXXXXXX
3. Product Information & Descriptions
Accuracy of Product Information
We strive to provide accurate product descriptions, images, and specifications for all our ceramic products. However, we do not guarantee that:
- Product colors will appear exactly as shown due to monitor variations
- All product details are completely error-free
- Product dimensions are exact (minor variations may occur in handcrafted items)
Handcrafted Nature
Many of our ceramic products are handcrafted, which means:
- Slight variations in size, color, and texture are normal and expected
- Each piece is unique and may differ slightly from product images
- Minor imperfections are characteristic of handmade ceramics and not defects
4. Ordering & Payment
Order Process
When you place an order through our website:
- Your order constitutes an offer to purchase products
- We reserve the right to accept or decline any order
- Order confirmation will be sent via email
- Payment must be completed before order processing
Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Net Banking
- UPI Payments
- Digital Wallets (PayPal, etc.)
- Cash on Delivery (where available)
Pricing & Availability
All prices are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to:
- Modify product prices at any time
- Discontinue products without prior notice
- Cancel orders if products become unavailable
- Correct pricing errors and cancel orders placed at incorrect prices
5. Shipping & Delivery
Shipping Policy
We offer shipping across India with the following terms:
- Processing time: 2-5 business days
- Delivery time: 5-15 business days depending on location
- Shipping costs calculated at checkout
- Free shipping on orders above ₹1,000
Risk of Loss
Risk of loss and title for products purchased pass to you upon delivery to the carrier. We are not responsible for:
- Delays caused by shipping carriers
- Damage during transit (unless improperly packaged)
- Lost packages (we will assist with carrier claims)
6. Returns & Refunds
Return Policy
We want you to be completely satisfied with your purchase:
- Return period: 15 days from delivery date
- Products must be unused and in original packaging
- Customer pays return shipping unless item is defective
- Refund processing time: 5-10 business days
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized ceramic pieces
- Items damaged by customer misuse
- Products used for commercial purposes
7. Product Care & Liability
Proper Use & Care
Our ceramic products are designed for normal household use. Users must:
- Follow provided care instructions
- Use products only for their intended purpose
- Handle ceramic items with appropriate care
- Avoid extreme temperature changes
Limitation of Liability
Kunhar India's liability is limited to:
- The purchase price of the specific product
- We are not liable for indirect or consequential damages
- Liability does not extend beyond product replacement or refund
- Claims must be made within 30 days of purchase
8. Intellectual Property
All content on this website, including but not limited to:
- Product designs and images
- Website design and layout
- Text content and descriptions
- Trademarks and logos
- Photography and artwork
Are the exclusive property of Kunhar India and are protected by copyright and trademark laws. Unauthorized use is strictly prohibited.
9. User Conduct
When using our website, you agree not to:
- Use the site for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Upload malicious software or content
- Interfere with other users' access to the site
- Provide false or misleading information
- Violate any applicable laws or regulations
10. Privacy & Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.
11. Account Security
If you create an account on our website:
- You are responsible for maintaining account security
- Keep your password confidential
- Notify us immediately of any unauthorized access
- You are liable for all activities under your account
- We may suspend accounts that violate these terms
12. Third-Party Services
Our website may contain links to third-party websites or services (payment gateways, social media, etc.). We are not responsible for the content, privacy policies, or practices of these third-party services. Your interactions with third parties are solely between you and them.
13. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time:
- Changes will be posted on this page with updated date
- Continued use of our services constitutes acceptance
- Major changes may be communicated via email
- We recommend reviewing these terms periodically
14. Dispute Resolution
Governing Law
These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in [Your City], India.
Resolution Process
In case of disputes:
- Contact our customer service team first
- Attempt resolution through direct communication
- Consider mediation if direct resolution fails
- Legal action as a last resort
15. Contact Information
For questions about these Terms and Conditions, please contact us:
- Email: legal@kunharindia.com
- Phone: +91-XXXXXXXXXX
- Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM
- Address: [Your Business Address]
16. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
17. Entire Agreement
These Terms and Conditions, along with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and Kunhar India concerning the use of this website and our services.
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Thank you for choosing Kunhar India for your ceramic needs!