Shipping Information
📦 Shipping Options
Standard Shipping (3-7 Business Days)
- Free shipping on orders above ₹999
- ₹99 shipping fee for orders below ₹999
- Available across India
- Tracking provided via SMS and email
Express Shipping (1-3 Business Days)
- ₹199 shipping fee
- Available in major cities
- Priority handling and faster delivery
- Real-time tracking updates
Same Day Delivery (Selected Cities)
- ₹299 shipping fee
- Available in Mumbai, Delhi, Bangalore, Pune
- Order before 2 PM for same-day delivery
- Perfect for urgent gifting needs
🚚 Order Processing
- Processing Time: 1-2 business days
- Packaging: Secure packaging with bubble wrap for ceramic protection
- Tracking: You will receive tracking details via email and SMS
- Delivery Attempts: Up to 3 delivery attempts before return to warehouse
📍 Delivery Coverage
We deliver to all major cities and towns across India including:
- All metro cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad)
- Tier-2 and Tier-3 cities
- Remote areas (additional 2-3 days may be required)
- PO Box addresses (with prior confirmation)
🔄 Returns Policy
Return Eligibility
- Time Frame: 30 days from delivery date
- Condition: Items must be unused and in original packaging
- Damage Claims: Report within 48 hours of delivery with photos
- Manufacturing Defects: Full refund or replacement
Return Process
- Contact our customer service team
- Provide order number and reason for return
- Receive return authorization and instructions
- Pack items securely in original packaging
- Schedule pickup or drop at designated center
- Refund processed within 7-10 business days
Non-Returnable Items
- Personalized or custom-made items
- Items damaged due to misuse
- Products without original packaging
- Items returned after 30-day window
💰 Refund Policy
Refund Processing
- Timeframe: 7-10 business days after item receipt
- Method: Original payment method
- Shipping Costs: Non-refundable (unless our error)
- Partial Refunds: For damaged items (case by case basis)
Exchange Policy
- Free exchanges for defective items
- Color/pattern exchanges subject to availability
- Size exchanges within same product line
- Customer pays return shipping for preference changes
📋 Damaged Items
We take extra care in packaging, but if your ceramic items arrive damaged:
- Inspect Immediately: Check items upon delivery
- Document Damage: Take clear photos of damaged items and packaging
- Report Quickly: Contact us within 48 hours
- Keep Everything: Retain damaged items and packaging for pickup
- Fast Resolution: We will send replacement items immediately
🌍 International Shipping
Currently, we ship within India only. International shipping is coming soon! Join our newsletter to be notified when we start shipping to your country.
📞 Need Help?
For any shipping or return queries, contact our customer service:
- Email: support@kunharindia.com
- Phone: +91-XXXX-XXXXXX
- Live Chat: Available on website
- Hours: 9 AM - 6 PM (Monday - Saturday)